RSA GROUP
The review and the tools At the heart of the strategy to drive continuing business improvement and cost reduction stands an IT transformation programme led by CIO Darren Price . Focusing on people , partners and systems it was developed following an end-to-end strategic review of the IT function in 2014 that set the course for change . “ We looked at the whole spectrum of issues ,” says RSA ’ s Chief Technology Officer Tim Skates , “ including a broad analysis of our IT cost base but also ways in which we could obtain more from a reduced investment spend and at the same time meet some of the business challenges we are facing , and meet them more effectively .”
There has been a significant amount of investment in terms of collaboration and social collaboration tools , says Skates .
Now employees no longer have to grapple with Lotus Notes but have been given cloud based tools that they can use to communicate with customers and one another using their own choice of devices . Migration to Outlook and SharePoint is now largely complete , as is Yammer , another Microsoft platform that works like a cross between Facebook and Twitter . Yammer has cut e-mail traffic dramatically , and increased the effectiveness of communication as employees translate the skills they use in their daily social media transactions into the business environment .
“ It has been remarkable , and now we are engaging with our employees in a more effective way , and also starting to leverage the pockets of expertise we have across the group , whether in IT , underwriting , actuarial or finance . We have now
60 May 2016