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our various businesses as well . We may be working with different European and Canadian providers but we are moving toward a similar model of on-demand capacity .”

Transition for UK and Ireland will complete this summer and in Canada the new on-demand contract will be fully operational by the end of 2016 . It ’ s been a fast changeover made possible by doing a lot of the due diligence ahead of contract signing , explains Andrew Cameron . “ Another reason we have been able to deliver this change quickly in the UK is that we are locating into an existing data centre facility , so it does not involve major relocation .”

Though there are costs involved in coming out of existing agreements , the business case for the change was compelling , he adds . Going forward , the cost of doing business will come down considerably , and that will drive business growth . “ The more cost we take out of operations the more profitable it becomes for us to write business that otherwise would have been marginal . New agreements are being put in place on more appropriate commercial terms ; for example our relationship with Accenture in the UK dates back to 2003 . The requirements have changed out of recognition since then . It is worth resetting the relationship and seeing that it works for both parties into the future .”

The need for a service organisation like RSA to retain a human face while embracing automation should create no conflict – quite the reverse . As

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