TECHNOLOGY
five years to grow , amongst continual challenges of training 3,000 employees around changing rules and regulations . This is in a sphere of increasing competition , with the challenge of new players and startups which have become established in the fintech industry . However , Moniotte explains that being a “ one stop shop ” for clients has repeatedly given Microcred an edge , stating that “ the repayment rate banks receive from clients is also defined by how much the client wants to stay in relationship with the bank .” If all companies do is provide lending services , he explains that they will more likely default on repayments , as there is no relationship to lose for the borrower .
The implementation of new technologies and digitisation of services has enabled Microcred to scale up and become increasingly sustainable by increasing efficiency and reducing costs . It is a company that focuses on its people and its clients , with significant expertise on the ground , and is now home to vast numbers of branches and a reputable brand name . The company will continue to provide a multitude of services and digital solutions , improving services through digital innovations , which will enable clients to gain increased accessibility alongside traditional services . Now such technologies have been established , replication and future growth in bringing key products to market has become a real possibility . Microcred ’ s digital journey has spread across the whole organisation to transform the company into a digital bank with a local presence . www . microcredgroup . com / en 77