YORKSHIRE BUILDING SOCIETY
COO and Executive Director Stephen White and the team at Yorkshire Building Society discuss how the 154-year-old organisation continues to serve customers and communities through staying agile and fostering an innovative , collaborative workplace
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“ Y
BS has been around for over 150 years , and I want to make sure it ’ s around for the next 150 years ,” says Stephen White , COO of Yorkshire Building Society . “ Therefore , we have to evolve .”
That ’ s exactly what YBS has done – described by Director of Transformation Paul Howley as a “ goldilocks organisation ”, one large enough to invest in new tech and initiatives to best serve customers , but small enough to experiment , collaborate and innovate . YBS has transformed over the past few years to focus on the areas where it excels and to achieve operational excellence . “ We have a very clear business strategy to be a mortgage and savings provider – we know the products and we know the customer demographic ,” says Portfolio Delivery Manager Ben Sampson .
MAY 2019