INDUSTRY LEADING AWARDS
YORKSHIRE BUILDING SOCIETY
20
INDUSTRY LEADING AWARDS
To adapt , survive and thrive , YBS has already made leaps and bounds toward a digitally driven financial future . Having been awarded Best Mortgage Lender for its Accord brand last month at the Mortgage Strategy Awards , with the Accord broker residential mortgages NPS having grown from -11 in July 2015 to + 84 in February 2019 – a truly industry leading transformation . Other awards include ‘ Most Innovative Approach to Driving Cultural Change ’ at the Global Process Excellence Awards 2019 . “ The last three years have been really successful in laying the foundations , delivering cost reduction , improving NPS and enhancing the service we deliver ,” says White , speaking in an office littered with trophies and awards at every bank of desks .
“ We ’ re not finished on that journey yet . We ’ re through part one . Part two will take us into 2020 , when we ’ ll complete our new mortgage platform and introduce a new digital platform . We ’ ll also add digital support into our branches to create a blend of branch and digital , as well as reducing our cost base while continuing to deliver more options and better service for our customers .”
MAY 2019