YORKSHIRE BUILDING SOCIETY
32 will be vital moving forward . “ AI can help increase efficiency and accuracy of oversight so we can make sure we ’ re delivering on the front line in the best interest of our customers ,” she explains .
“ In the last five years , we ’ ve invested in lots of new capabilities , a lot of infrastructure work and tackling legacy IT issues ,” says Howley . “ The next five years is about springboarding on the great work that has been done – not with heavy infrastructure projects but more nimble , digital , paperless , selfservice … looking at the efficiency of the organisation and really transforming a lot of the services our members want .”
New technology YBS puts in place is added to a reliable existing system which has seen no unplanned downtime in over a decade . “ We ’ re
MAY 2019