HEALTHCARE
CDs around with patient information on , which is a very outdated process . The EE offer will be deployed into all of our mobiles next year .”
Another essential supplier is InHealth ’ s data centre provider , OCSL , which has stabilised the operating platform and allowed it to iron out any previous issues : “ When I first joined InHealth , I had some concerns because we had a number of IT operational issues ,” O ’ Brien admits . “ As a CIO , that can be a little scary . Now , it ’ s been many months since we had a failure like that , and that ’ s due to some great effort by OCSL and the InHealth IT Team .”
O ’ Brien also praises Gap Consulting for configuring the CRM suite and allowing greater flexibility . This CRM system – actually called XRM by InHealth – facilitates the seamless throughput of referrals .
“ We ’ ve increased the volume of referrals by 25 percent with no increase in headcount . Under our old system it would take between four and six weeks to get a patient care advisor within the Patient Referral Centre up to speed , and thanks to the more advanced system , we can now do it in about two weeks . We ’ ve achieved so much , and despite of all of the bumps in the road , it ’ s been really rewarding .” www . inhealthgroup . com 51