TECHNOLOGY
30 separate projects across our Division working to enhance services in line with customer demand .”
Connectivity powered by partners Ives believes that bringing on board a new supply chain and collaborating with key partners who have the same aims and objectives has been crucial . Arriva ’ s commitment to transformation with the Digital Trains programme has attracted technology innovators , keen to work on such a groundbreaking project .
“ We ’ ve signed a series of framework agreements with partners that have helped deliver the connectivity-based initiatives . They ’ ve really supported us to build a programme that will deliver a step change in what is provided to customers ,” says Ives .
These key partnerships have helped Arriva transform the digital experience for passengers , both on board and at stations , providing leading edge insight and innovative technology . Partners who are driving the innovation within the project include EE , Wi-Fi Spark and Icomera . Wi-Fi Spark is supporting and implementing the station Wi-Fi , working closely with Icomera to allow the customer to take this service with them onto the train without having to log in again .
“ Working with Wi-Fi Spark has supported our aim to make the process of being connected during travel as easy as possible ,” Ives adds . “ Passengers need only to log in once as they arrive at the station
“ Providing signal into train carriages has always been a challenge for any network provider , but for the first time this partnership between EE and Arriva will help keep passengers connected throughout their journey ”
– Kevin Ives , Digital Transformation Director at Arriva UK Trains
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