TECHNOLOGY through the whole change cycle .” Uncertainty is part-and-parcel of today ’ s swiftly-evolving IT landscape . Customers ’ needs are changing as rapidly as the methods and productivity tools which are used to manage them . The only way to ensure that a business is capably agile is by adopting a forward-looking strategy .
“ You don ’ t have the luxury these days to say ‘ we ’ re going to wait around a year for everyone else to do it ’,” says Spalding , referring to adopting new technologies within Strutt & Parker . “ You have to do it in a careful and controlled manner , but do adopt quite early so that you ’ re able to build your networks , build your algorithms and your data that results .”
“ In technology , and in business , unless you keep up , you will get left behind ,” says Collins . “ That is what Strutt & Parker has done very strategically : taken advantage of the rest of the technologies that are available before the competition catches up .”
“ Our clients justifiably expect the highest possible levels of service from us , across all areas of our business . We started with the high end experience that we want to give to clients , and asked how does that translate to what we need to give to our consultants in the field and in the front offices in order to deliver that experience ”
– Shaun Spalding www . struttandparker . com 77