Equinix provides services to some of the world ’ s biggest companies the very technical things like how to get the accounting systems to work and the branding . But we actually put a lot of energy into building connections between the culture of the company we ’ re acquiring and Equinix , so that people are brought in and feel connected . That makes a tremendous difference over time .”
Staff satisfaction is crucial because it leads directly to the satisfaction of the customers . Given that clients are using Equinix for the most critical parts of their technology infrastructure , they have extremely high expectations . Schwartz explains the need to be responsive 24 / 7 with minimal downtime . Its reliability he says , is around 99.9999 %. “ To achieve those levels is very much dependent on the quality and capability of the staff . The strength of our reputation depends on our ability to continue meeting those very high expectations . We ’ re certainly very good at that , and we ’ re continually striving to be better ,” he adds .
15