FCR MEDIA
The FCR Media Customer Personas
of our customers . We have a 40,000- strong customer base and there are more than 500,000 Belgian businesses in our target market for us to tackle , so the evolution of tech and customer relationships will become very important in the future .”
“ With all of our capabilities , I think we have made – and will continue to make – a significant contribution to Belgium ”
ALLAN FARRELL , CIO
THE IMPACT OF FCR FCR is preparing to launch a PR campaign drawing attention to its recent changes , and thanks to regular customer satisfaction surveys and feedback , the business has already found that customer satisfaction results have increased by more than 50 % since May . This is an incredible result for a business still in the very early stages of its transformation , but it is no surprise – significant improvement has been seen across the board , with both solutions and interactions having increased in quality .
FCR ’ s people-centric focus extends to staff , who need to be well-supported in an environment
52 November 2017