AVIS BUDGET GROUP
For example , Avis Budget Group rolled out tools to further empower its employees at rental locations so as to better serve Avis and Budget Car Rental customers . Pronto , one of these solutions , provides employees with tablets so that they can assist customers when they are on shuttle buses or waiting in line at rental locations at peak times , for example , in an effort to expedite the rental pickup process .
Another tool is the company ’ s Maintenance and Damage Management System ( MDMS ), a quicker and easier way to manage maintenance and damage . “ The smartphone app developed for our team provides a simple , single integrated process to capture damage images , customer signature and vehicle exchanges ,” said Sunners .
The company ’ s commitment to innovation is also driving its business relationships and is curating new partnerships around the world . For example , the company has formed a strategic partnership with Didi Chuxing , the world ’ s largest mobile transportation platform . Avis Budget Group provides Didi Chuxing ’ s over 300 million registered users with access to Avis Car Rental and Budget Car Rental vehicles when traveling outbound from China with easy
“ We are always looking up the road at our company , investing and managing for tomorrow as we work to delight our customers today ”
NEAL SUNNERS , SVP Innovation and CIO International
60 November 2017