FIRSTPORT
the leading residential property services , creating communities where residents thrive and flourish .
Former roles with Affinity Water ( previously known as Veolia ) and Oracle emboldened Thomas ’ passion for leading IT teams and delivering essential IT integration projects within the UK and the US . Completing an MBA at Cranfield University in 2014 has fully strengthened his resolve , alongside an ever increased focus on customer service , with the use of technology to improve customers ’ lives .
Thomas acknowledges that FirstPort has gone through periods of significant change in the last couple of years , such as “ refreshing their infrastructure , including the replacement of two data centres to create a private cloud , with a focus to ensure colleagues in the organisation have the tools to deliver great customer service .” For modern consumers , the use of technology in daily life is normal , but Thomas reflects that “ sometimes it is not age related ; generally , it is about people ’ s willingness to adapt and use technology , and as you can imagine some people are quite fearful of that change .”
Adopting key standards Whilst FirstPort incorporates three diverse areas , the company ensures all properties are maintained by adopting a four pillar model – strong health and safety , high site standards , great customer service and healthy estate finances . Technology is key to ensure all properties under FirstPort ’ s umbrella are compliant alongside continual changes in legislation . Thomas explains this is important not only from a compliance perspective , but also to assure customers that where they are living in a welcoming place .
Property Managers at FirstPort ensure the upkeep of outside communal areas to the various sites , creating positive environments , with any potential maintenance undertaken by the company when required . Throughout these assessments , potential feedback is gained alongside surveys and interviews . Thomas stresses that for the company to continuously improve , it is imperative to
102 October 2016