TECHNOLOGY
“ Of the thousands of residents who are retired that we deliver customer service to , some of them are very savvy but others aren ’ t . For those , actually sitting down with them and helping demystify a lot of this stuff is helpful ”
– Gary Thomas , CIO , FirstPort continuous service improvement ,” he adds . FirstPort ’ s motto “ more than just bricks and mortar ” is clear to see through Thomas ’ passion to deliver a robust service which puts the customer first . Although the company has had to overcome challenges , this has been possible because it has a strong , highly engaged workforce with a ‘ can do ’ approach and continual desire to improve the lives of its residents . By utilising technology for colleagues to provide an efficient service and increase customer engagement , FirstPort is putting clients at the forefront of all decision making in order to create positive environments .
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