UNIPER
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Photo © Uniper
dant ,” he says . “ What we learned very quickly was that if we applied new technologies to repetitive and somehow boring tasks , those fears were allayed and actually people started appreciating and embracing new technologies , because it makes their lives easier .”
“ Soon we were receiving so many ideas and ways that people felt we could continue to push further that we had to use a proper assessment framework provided by our IT colleagues to ensure the right prioritization . Today our virtual workforce consisting of robots and a chatbot supported by A . I . is a well perceived standard and a fully integrated part of our processes . These technologies among others have enabled us and our staff to focus on higher value tasks ,” Höchstödter says .
Another key way in which Uniper is embracing technology is through data management which in turn allows
OCTOBER 2018