hit , we had a huge spike in demand . First of all , at the service desk , we were getting 30-40 % more calls from people asking for advice on how to set up Microsoft Teams , how to get a VPN up and running and so on . So it ’ s actually accelerating our business in that way .” The company ’ s ability to weather the coronavirus storm has seen it able to provide invaluable assistance to its customers as well , through webinars and meetings . “ One company gave us a thank you note , saying that we had helped them make a two-year digital leap in less than two hours by getting these remote-working environments up and running .”
Telia Inmics-Nebula ’ s hardiness in the face of such challenges leaves Kekäläinen assured of the company ’ s bright future . “ Merging three companies with three cultures together was always going to take time , but it ’ s starting to deliver real results . Employee commitment and satisfaction is increasing . People are talking the same language and adopting the same vision . That vision is to devote more time to what matters , whether it ’ s our people , how we digitise work or how we free up customers ’ time so that they can reinvest in what matters for their customers .”
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