FINANCE in revenue and profitability has been due to continued focus on the customer ,” explains Johnson . “ We listen to them through the ratings and review process , which allows them to come back to us and tell us exactly what they do and don ’ t like . As we review that process we can ensure that what we ’ re providing is what they expect , and the overall brand becomes more and more known within the marketplace .”
As a mostly-digital business , any continuous improvement in the CIO and digital arena reflects directly upon that of the business in general : “ There ’ s no point in us building something which is totally separate from the company ’ s behaviours and vision ,” he says .
2015
The year that Aldermore Bank started trading on the London Stock Exchange
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