David Redpath , CIO and Director of Information Services for Home Group discusses how a ‘ digital first ’ approach has provided efficient technological solutions which have successfully put their customers back in control
If you are to build a successful business , you not only need a successful product and a strong team , but an innovative technological resilience in order to remain at the forefront of modern competitive markets .
Back in 1998 when the internet was still in its infancy , Home Group ’ s Director of Information Services David Redpath was undertaking a degree at the University of Sunderland whilst working for an industrial company for his placement year . Longing for the company to provide integrated IT systems which would benefit both staff and clientele , the Managing Director requested that Redpath return once his degree was completed and implement the necessary systems . From here , Redpath ’ s passion to deliver business change through the use of digital technology came into fruition .
Home Group is currently one of the largest housing associations within the country and is the largest adult social care company in the world , accommodating homes for around 120,000 people . Redpath is passionate about the services in which the company is set to deliver : “ In the sector we are one of the leading innovators – we will invest money in the right things to make our colleagues , customers and clients daily lives better ,” he says . “ The fact that it isn ’ t about making profit
66 September 2016