HOME GROUP
save important documents online . It is increasingly vital for Home Group to build positive relationships with customers and clients , but also to install essential IT systems in order to drive these crucial changes . In the last 12-18 months , there has been a substantial rise in employee engagement at the company , as a result of the investment in various technologies and developments , which Redpath acknowledges that “ new computer equipment and systems has contributed to this .”
To maintain such encouraging results , monthly internal meetings are held to ensure staff remain aware of the strategic directive and impending developments . However , to remain in line with Home Group ’ s innovative and personable business approach , Redpath ensures an hour a week is taken out of his
Home Group is based in Newcastle , UK
schedule to enable teams to visit him with any queries , concerns or suggestions that they may have .
Maintaining approachability is highly important for Redpath ; in spite of his accomplishments and position within the company , he strongly reminds employees that “ people should be able to ask any question that they like and get an answer ” within the organisation , whether in the moment or whether he will have to find out the answer and feed back to the particular individual or team . Even with its current success and stability within the housing market ,
Redpath makes clear that this is not without its challenges . With an increased need to protect company income and deliver services that are sustainable , efficient yet financially viable is a continuing complex balance .
Redpath highlights how Home Group is different : “ When you ’ re
74 September 2016