ALDERMORE BANK
the rules won ’ t change later on .
“ We let them know everything well in advance , and they can decide if it ’ s appropriate for them ,” he explains . “ We are very customer-focussed . Lots of companies say that , but as a relatively new organisation , our development is really concentrated on that direct channel , our relationships , communication into the marketplace , and making sure that what we promote all those benefits .
Aldermore has an entirely open ratings and review system where any customer can leave feedback . If a bad service is given , it will be on Aldermore ’ s website for all to see , and this feature drives a great deal of engagement : “ Transparency equals trust . If we ’ re transparent , they can trust us – and vice versa .”
Supplier relationships Alongside relationships with 98 September 2016