THERE ’ S CERTAINLY NO shortage of companies eager to make life easier for people on the move . The average traveller can barely move for journey-planners and AI-generated assistance , eagerly adopted by the major airlines and travel providers , keen to differentiate their own offer and hang on to their customer for as long as possible .
But online flight aggregator service Kiwi . com ( formerly known as Skypicker ) does something different ; it combines airlines that normally wouldn ’ t cooperate with each other into one service , selling flight itineraries that cover missed connections using something called ‘ virtual interlining ’.
Virtual interlining Oliver Dlouhý , the company ’ s 29-year-old Czech founder explains , uses a unique algorithm that allows customers to create flight itineraries from an almost limitless amount of flight combinations .
The Kiwi . com guarantee offers free support and replacement if you miss a connection due to a delay . It does this thanks to an army of more than 800 people on hand to solve issues 24 / 7 . Far from feeling threatened , the airlines love it , to the point where 90 of them have signed agreements with the company .
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