SHEFFIELD HALLAM UNIVERSITY
secure technology architecture .
Sheffield Hallam transforms lives via its teaching and research and it has to look closely at what its students need in order for them to succeed . “ We always try to make sure we ’ re hitting that mark ,” explains Etherington . “ We ’ re very much focussed on the student experience . Our student satisfaction ratings have gone up but we can ’ t be complacent . If students aren ’ t happy , we ’ ll know very quickly that we ’ re doing something wrong , and we have to respond and fix what ’ s wrong to build upon what ’ s right .” The IT Department maintains a strong relationship with the student union and with professionals in Finance , in Estates and in the Strategic Projects teams in order to listen closely to what customers want from it , creating a sense of partnership for deploying large scale improvements seamlessly .
“ If you notice the technology , something ’ s wrong – it should just be there ,” says Etherington . “ That ’ s a very difficult thing .”
Sheffield Hallam is delivering
74 September 2017