HOUGHTON INTERNATIONAL
easier for us , together with tool and equipment manufacturers , to make sure all variables are balanced and working in a synchronised way .”
The Customer Solutions Centres were a natural evolution for a company that already concentrates heavily on customer relationships and satisfaction . “ Our approach here is to try and get everybody to start talking together more and planning further ahead , and create a forum where we give our customers access
to all our engineers globally through these centres ,” Chung-Fat continues . “ If we have more open discussions with customers , we ’ re able to bring the solutions to them much faster .” Customer feedback has been positive , with the general consensus that the concept is long overdue . Partners too are excited by the merging of minds , and the opportunity to influence both Houghton ’ s products and the consumers that buy them . If Houghton ’ s processes
Houghton International places considerable value on monitoring industry trends and products
84 September 2017