“DIGITAL TRANSFORMATION WILL HERALD A NEW ERA FOR US – WITH THE BUSINESS GROWTH WE HAVE EXPERIENCED IT WOULD BE COUNTER- PRODUCTIVE TO MERELY THROW BODIES AT THE INCREASE IN ACTIVITY ”
— Deon Pillay , Head of Supply Chain , Nando ’ s With supply chain having significant touch points to every part of the business and fully integrating into all Nando ’ s functions , the department is firmly on its way through its digital transformation journey . “ Digital transformation will herald a new era for us – with the business growth we have experienced it would be counter-productive to merely throw bodies at the increase in activity . We commenced our technology journey a year and a half ago and it has already yielded benefits .”
By using digital as a catalyst to handle growth , Nando ’ s is able to achieve more without being resource-heavy , as well as becoming more time efficient . “ It allows the team to free up their time spent doing the mundane activities and focus on the value adding actions ,” Pillay notes . “ This has been particularly refreshing for our supply chain – so much so that we were able to extract superfluous costs out of our value chain and bring immense , sustainable value to our processes and continue to deliver these cost-saving efficiencies to the business . “ I quite often say to my team that technology is not the future , but technology is now ,” enthuses Pillay . Nando ’ s endeavours to be a strong player in the fields of Internet of Things ( IoT ), Robotic Process Automation ( RPA ) and Blockchain . Crucial to transparency and efficiency , these technologies have caught the attention of the firm . But it is also important for Nando ’ s that these initiatives are fit for purpose for their business . The company is looking to introduce RPA to reduce the time associated with repetitive tasks – Nando ’ s made
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