Business Chief ! This month ’ s coverpiece features an exclusive interview with the Global Head of Customer Experience & Digital Strategy , Monika Schulze , who elaborates on how customers are truly at the heart of Zurich Insurance ’ s digital strategy .

We also hear from the head of supply chain at Nando ’ s , Deon Pillay , who declares that “ digital transformation will herald a new era for Nando ’ s .” Additionally , Heiko Rieder of Pentahotels asserts : “ In our industry we must never forget that the guest experience is crucial .” Read on to discover how the hospitality space is changing .

Solutions ’ Supply Chain Manager for Allegis EMEA , Amy Fitzwarine- Smith , shares how the talent solutions company maintains excellent relations with its customers and staff , and elsewhere Sophie Chapman catches up

with Markus Gartner , CEO of Fibre Packaging at Mondi , on the company ’ s latest sustainability work . Asahi Europe ’ s Head of Procurement , Ian Brenton , discusses the brand ’ s going ‘ glocal ,’ and Kevin Lewis , Supply Chain Director at Staples UK , discusses the office supplier ’ s transformation into a logistics challenger .

Our city focus this month is Latvia ’ s capital , Riga , which , according to the Investment and Development Agency of Latvia , “ will be an internationally recognisable Northern European metropolis by 2030 ”. Business Chief also takes a look at the top 10 most sustainable cities across Europe .

Do you have a story to share ? Please don ’ t hesitate to get in touch and you could be featured in our next issue .

Enjoy the read ! Amber

amber . donovan-stevens @ bizclikmedia . com

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