UPFRONT | TEAM TALK
BUSINESS CHIEF MAGAZINE TEAM
EDITOR-IN-CHIEF MATT HIGH
DEPUTY EDITOR ALEC MCDONNELL
WHY CUSTOMER EXPERIENCE IS A KEY SUCCESS DIFFERENTIATOR
LEAD DESIGNER ANDY WOOLLACOTT
GLOBAL MEDIA DIRECTOR JODIE PARKES-ROWE MARK CAWSTON
PRODUCTION MANAGERS YEVHENIIA SUBBOTINA FREYA REID
SENIOR MARKETING LEAD GRACE MALLER
GROUP CONTENT DIRECTOR STEVEN DOWNES
PRODUCTION DIRECTOR DANIELA KIANICKOVÁ JANE ARNETA
MANAGING DIRECTOR LONDON & EVENTS JAMES CALLEN
CHIEF REVENUE OFFICER JAMES WHITE
CHIEF COMMERCIAL OFFICER LEWIS VAUGHAN
CEO GLEN WHITE
“ An exceptional brand feels clear, consistent and genuinely human. It knows exactly what it stands for and delivers in a way that feels authentic, builds real trust and backs it up with meaningful action”
JODIE PARKES-ROWE GLOBAL MEDIA DIRECTOR
“ What separates good from exceptional? Consistency. Anyone can deliver a brilliant moment. The great brands deliver it every time, to every customer, without exception”
GLEN WHITE CEO BUSINESS CHIEF AND BIZCLIK MEDIA
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“ Exceptional brands earn faith through flawless consistency, proactive service and uncompromising quality. When a brand anticipates needs and treats loyalty as a partnership, it creates an emotional, high-trust sanctuary”
MARK CAWSTON GLOBAL MEDIA DIRECTOR
“ To be exceptional, brands must empathise with their customer base – showing authenticity mustn’ t be underestimated. People engage with brands they can relate to and appreciate nothing more than a human face behind them”
ALEC MCDONNELL DEPUTY EDITOR
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