PEOPLE

and professional services the compact is meant to protect employ some 2.5 million people, and generate about 11 % of British output. That is the calculation behind the compact, and behind the Standard Chartered cuts too. A sector can slash its way to lower costs, or retrain its way to a workforce worth keeping. The serious players are trying to do both at once.

Reskilling’ s dirty secret Deciding to reskill is the easy part. Doing it is where most of the money leaks away, because corporate learning has spent a decade being very good at the wrong thing. Platforms grew brilliant at assigning courses and logging completions, and hopeless at teaching anyone anything.“ For years, learning platforms have been very good at assigning courses and recording completion. They are adminfirst,” says Rita Azevedo, who leads customer experience and engagement at Sana, the AI-native learning company Workday now builds its platform on.“ What they have not always done well is help people actually learn.” Her platform is built to fix exactly that. An AI tutor answers questions the moment they surface, and smart search pulls the one line of policy you need without an entire module wrapped around it. The course you are handed is the one your role actually calls for.“ Required learning stops being a box to check,” Rita says.

cut in content-creation time reported by a Sana customer, alongside tripled learner engagement

Rita Azevedo Head of Customer Experience and Engagement Sana( Sana Labs)

114 August 2026