TECHNOLOGY
Lenovo’ s approach to AI workplace transformation is focused on a fundamental insight: employees, even those performing identical roles, often have vastly different working preferences and communication styles. While many parts of the industry push standardised AI solutions, Lenovo’ s Solutions and Services Group( SSG) is building digital workplace environments that adapt to individual users rather than forcing users to adapt to technology.
Rakshit Ghura, Vice President and General Manager for Lenovo’ s Digital Workplace Solutions business unit, leads this transformation strategy. With 21 years in the industry, Rakshit oversees Lenovo’ s efforts to help organisations move from reactive IT support models to AI-enabled workplace environments that deliver measurable business outcomes through hyper-personalised employee experiences.
From my experience, any innovation on the digital workplace side actually starts from the consumer side
Rakshit Ghura,
VP and General Manager of
Digital Workplace Solutions,
Lenovo
“ The focus of digital workplace solutions is to help create a workplace environment for organisations where we help them move from reactive and traditional ways of working to something which is more future-oriented, taking advantage of the best of the technologies around AI and all the automation capabilities,” Rakshit says. This future-focused approach directly addresses the productivity challenges enterprises face while positioning technology as an enabler of human potential rather than a replacement for human judgment.
Lenovo’ s comprehensive technology portfolio spans from pocket to cloud, enabling the company to deliver integrated solutions that combine hardware, software and services. This end-to-end capability becomes the foundation for subscription-based models that transform how enterprises consume and deploy AI workplace technologies. The path from consumer to enterprise technology adoption follows established patterns.“ From my experience, any innovation on the digital workplace side actually starts from the consumer side,” Rakshit observes.“ Whether you take any technology – be it ChatGPT, or you go a couple of years back, you take applications, you take Uber – all of these started as B2C technologies.”
Lenovo monitors these trends to identify enterprise opportunities.“ Wherever we see an opportunity that there is a consumer trend, there is an opportunity for an organisation to take advantage of it, we translate those consumer trends into an enterprise-grade solution, make it secure, make it palatable for our end customer.”
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