LEADERSHIP & STRATEGY
with my family , I don ’ t care about going to the booth at the airport to check in , to check in my luggage , and to speak with someone .”
Mövenpick is certainly an early mover when it comes to the hospitality industry and moving functionality to the cloud . For instance , its operating and marketing systems have already been migrated . “ We do spend a lot of time , energy , and money in technology ,” Chavy states . “ However , we should not ignore the fact that we are in the industry to make moments and to sell sleep . We still want to make moments in terms of human interaction and human behaviour , and use technology as the support .”
RECRUITMENT REDEFINED ? Asked whether the growing influence of technology risks dehumanising the industry , Chavy reiterates the importance of balance . “ It is a risk ,” he admits , “ but only if you shut down other options . I read last week that Singapore has opened its first terminal with no human interaction – it ’ s all fully
“ THERE ARE EXCITING MONTHS AHEAD OF US . WE HAVE AN AMAZING TEAM AND HAVE HIRED SOME GREAT TALENT LATELY . I ’ M FULL OF HOPE ”
– Olivier Chavy , CEO , Mövenpick Hotels & Resorts
20 April 2018