automated . However , it ’ s one terminal : if you don ’ t feel comfortable , you can go to the other terminal . I think there is a risk . I ’ m personally very tech savvy ; I use a lot of technology but I like human interaction as well . You have to find the right blend .”
Finding this blend also permeates into recruitment . As technology adapts in the hospitality industry , so must Chavy ’ s staff , but again , managing this blend will be a factor in whether 2018 is another successful year .
“ The important word here is diversity ,” he explains . “ As much as we love diversity for the staff in terms of geographic origin and speaking the languages , we like to have those who are tech savvy and those who are not . Those who are not tech savvy – they have developed some human behaviors which are unique . Those people take initiative that millennials who are tech savvy may not take .
“ There are exciting months ahead of us . We have an amazing team and have hired some great talent lately . I ’ m full of hope .”
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