— Boris Hueske , Head of Digital Transformation , Lufthansa Cargo

most important partners to keep up our momentum . Although it ’ s a standard product , they are still highly willing to invest in further product development .” Another important partner for the digital transformation is Nagarro , a software and business consulting firm headquartered in Munich . Göttelmann describes Nagarro as “ the main providers for our internet portal , and one of the two leading providers of our booking engine ”. But Lufthansa Cargo doesn ’ t need to rely on external vendors only . With Lufthansa Industry Solutions they have a strong captive

partner especially for individual software projects and major IT service packages like the complex BI and Analytics environment , or the specific Cargo revenue accounting .

Hueske and Göttelmann are positive that this transformation will be beneficial to both Lufthansa Cargo and its customers . “ The traditional process would involve the shipper using a forwarder to send something to its consignee , picking up the phone , asking for quotes , getting back quotes , deciding routes , confirming shipment details , ordering the airline and so on ,” says Göttelmann . “ There will always be a physical flow . Shipments will be trucked from the shipper to the airport , flown from Europe to Asia or America etc ., and then need to be trucked again from the airport to the consignee . This won ’ t change as long as physical goods are being shipped .” However , alongside the movement of physical goods is a flow of information , traditionally taking the form of “ some paper ” attached to the shipment . By moving away from analogue record-keeping and other paperwork , Lufthansa Cargo is accelerating the process through

21 europe . businesschief . com