RADISSON HOTELS
18
CLICK
TO WATCH : ‘ CHEMA BASTERRECHEA , COO AT RADISSON HOTEL GROUP EMEA THE FIVE-YEAR PLAN-RADISSON HOTEL GROUP ’
is already reaping the fruits of its labour . “ Last year , we had outstanding results – they were in fact the best results in the history of Radisson Hospitality AB – but we were able to do something very important : we were able to not only maintain the quality levels but also slightly increase them compared to our competitors .”
The secret behind this operational success ? It might be down to the company ’ s unwavering commitment to quality , or it may partly lie in the group ’ s dynamic use of technology .
“ We are trying to support best practice operations with technology ,” Carpintero explains , noting how the firm is using digital tools to promote productivity and automate day-to-day operations . “ For instance , we ’ ve implemented a productivity tool that allows us to forecast the amount of staff we need and we are also trying to simplify day-to-day operations like handovers for housekeeping and repairs .” Carpintero is keen to add that technology isn ’ t diminishing the role of the people at Radisson Hotel Group .
AUGUST 2019