Business Chief Europe Magazine August 2020 | Page 401

Worten Portugal : Take a technological leap
Worten Portugal : Take a technological leap
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401 which Baringa has helped us to design . In particular , Baringa has helped us in the discussion and conclusion of what the new principles to guide us should be and , mainly , in the identification and guidance for the implementation of the first 2 key moments , or in other words , in the moments that have the most impact on our customers .”
At the moment , Worten ’ s strategy is to promote the digital culture , working on the organisational aspects and working methodologies of the company . “ We opened our digitalism hub last June , to be a different space from everyday life , to be a pleasant space , and above all , to be a promoter of collaboration , discussion and , consequently , faster , higher quality results . We also created the slice and dice methodology , which divides a big problem into minor ones , up to the point of finding the actionable unit that we then act extremely quickly on .” Since adopting this digital and agile approach Ferreira has seen huge benefits . “ The first is that we are improving our customers ’ experience since the entire approach to finding the right solutions is focused on them .
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