TECHNOLOGY the app ,” he says . “ Customers will be able to order and pay for food and drink on their mobile device , either in the restaurant or before they arrive .
“ You could book your table and also order your food , which we ’ ll have ready for when you sit down , and even then you can add things on and pay when you like . That lapse time between deciding to leave and paying bills can be frustrating for customers , so this offers real flexibility and speed .”
Supporting team members Team members have been the other major beneficiaries of Pizza Hut Restaurants ’ recent IT investments . Hutters , formerly known as HutSpace , is an internal social network built on Microsoft Yammer to help staff engage better with the Restaurant Support Centre and each other .
“ Having 268 restaurants across the UK can make it difficult to generate proper team member feedback ,” Frimley explains . “ We only have 120 employees in the RSC but 8,000 across the restaurant network , so we needed a platform which would help engagement ”.