TECHNOLOGY pressures of service , creating a picture of how their services can translate into frontline impact . “ In general I look to work with partners and suppliers who are challengers , come to the table with fresh ideas and who have a strong track record ,” Frimley adds . “ Most importantly they do what they say they ’ re going to do , as our suppliers are an extension of our IT team .” “ We have introduced a formal supplier review process which includes a Supplier of the year award , enabling ourselves and our partners to provide feedback and ensure that jointly we maintain high service levels ”.

Foot on the pedal Though much has already been achieved in three years , with new technology coupled with a balance of leveraging existing applications giving a blended platform to build upon , plenty of hard work still lies ahead . Restaurants and IT colleagues are considered

long term customers to Frimley , whose vision can be described by standing in his customers ’ shoes .

Frimley explains : “ In terms of what our customers will notice , I want them to say ‘ I have reliable and secure access to the products and services I use ; our IT Team deliver great value through services , products and provide up to date technology , they are always bringing new ideas on how technology may assist and improve the business and ultimately the service to our guests and value to our shareholders . The support of our systems is first class .’”

And as an internal supplier to the business , Frimley ’ s end game is for his customers to say : ‘ IT are jointly owning the success of the business by working with operations to provide and operate world class IT solutions in the Restaurants rather than just provide kit that works . They are always there , 24 / 7 to assist us help improve the effectiveness of the operations .’

www . pizzahut . co . uk / restaurants 73