O2 CZECH REPUBLIC
“ We have redesigned the architecture and the new app is totally scalable and can meet any scenarios ”
— Jan Hruska , CTO , Czech Republic
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Bystriansky added that it is now working on a pilot project to decouple front and back end systems , which will likely start early next year , and continue to ‘ break up ’ elements in future as it implements the latest 6.0 and 6.1 versions .
Emeldi Commerce ® version 6.0 , implemented in June 2020 is serving O2 customers to support sales of phones and telecommunication equipment . Next year O2 is planning to implement version 6.2 to enhance administration of enterprise product catalogue , which is the “ heart ” of the CRM .
“ Emeldi is a key partner that we picked because of their flexibility ,” says Hruska . “ We ’ re able to influence the product and get any solution we need . Putting their technology in the middle of our CRM is definitely strengthening our partnership ,” he said .
UNHINDERED BY LEGACY
With the digital bandwagon in full speed across Europe , Hruska acknowledges each country is at different stages ; he cites one of the advantages of the Czech Republic is it arrived later to digital and is less restricted by legacy systems prevalent in many European countries .
Hruska says there is still an internal IT part to introduce , to make the system even more efficient . “ We originated the entire system in 2014 and it ’ s now time to be modernized – this will be phase 2 ,
DECEMBER 2020