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“ Companies are now more exposed to cyber risks and we ’ re seeing double-digit growth in firewall and antivirus services ”
— Jan Hruska , CTO , Czech Republic
programme can help , and this is something we launched in July .”
Moving forward , if the marketing team is proposing some features or changes , he says its ambition is to implement it in days – not in a traditional two-month IT cycle . “ We must have capability to do it quickly .”
During the pandemic , the business had to pivot as shops were receiving fewer customers . “ What we did was to plug in the call centre system , enabling shop floor staff to handle calls during downtimes ,” he adds . “ Even in summertime when restrictions were released , we decided to stick with it as there are always times of the day when stores aren ’ t busy . We also reduced the size of call centres , and sent staff there home overnight . We extended VPN , and are now serving 80 % of call capacity from home , as well as using more part-timers . It ’ s much more flexible and efficient , and these are permanent changes .”
DECEMBER 2020