USE CASES OF AI IN HR : CHATBOTS AND CAREER PLANNING
“ A chatbot enables employees to ask HR-related questions in a ‘ safe-place ’, but can also relay insights in data directly to the employee . Learning recommenders can be used to help them learn new skills , which nudges and prompts to promote engagement . Career planning scenarios can help employees model what their future career path in an organisation can look like , and how to get there . For candidates , automated screening and sourcing removes the need for a recruiter to sift through multiple CVs ( all of which are done objectively ).”
Steve Gill , Global Talent AI Lead , HR Services at EY learning at an organisational level helps identify trends in data which may not have been easily identified before . “ From an employee perspective , the biggest trend is most definitely chatbots – which not only provide a fast and reliable place for an individual to have questions answered but also a safe environment , where they can ask any question they like and get a personalised answer back in real time .”
While agreeing with Joyce , Gill does predict that the future will move away from using AI solely for insights in data and chatbots , and become more centred around automation . “ This is already being seen in chatbots which are beginning to replace ( in a limited fashion ) Employee Self-Service portals and beginning to carry out transactions , such as a change of address . This level of automation will only increase as companies become more confident in allowing AI to complete tasks on behalf on an individual ,” comments Gill , who adds that “ for instance , a recruiter could raise a new requisition ; as soon as this has been completed ,
43 businesschief . eu