HUMAN CAPITAL
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HUMANS AND AI : HR TRENDS AS A RESULT OF COVID-19
“ Quick access to information , be it answering questions from employees about what COVID means to them in the workplace through providing insights into all the data that could affect a business , are just two solutions we used at EY . Our internal chatbot was quickly updated to help provide real time answers to employees around simple questions ranging from the mechanics of suddenly having to work from home to personal wellbeing , eg ‘ How do
I isolate and continue to work ?.’ We also ingested the enormous amount of data that suddenly became available , using AI to cut through the padding and speculation , allowing EY to analyse this real data to help us better understand the effect the pandemic would / could have on our business and our clients .”
Steve Gill , Global Talent AI Lead , HR Services at EY
DECEMBER 2020