NOTTING HILL GENESIS
“Using technologies makes us more efficient and cheaper to run ; that goes into the profit which goes into building more homes ”
— Rajiv Peter , Director of Digital Technology , Notting Hill Genesis
276 has started on the next stage and has been working with offshore companies based in India . This gives NHG better value for money , scalability and commercial options .
A key aim for Rajiv is providing value to the business by making cost efficiencies . “ Housing associations are generally structured as charities . Most of our surplus comes from commercial investments , so we have to create and sell properties , just like any other provider . The profit we make we re-invest into our core business . Using technologies makes us more efficient and cheaper to run , that goes into the profit which goes into building more homes ” he says .
In the longer term he sees an opportunity to create revenue from technology . But for now , an immediate benefit for customers has been opening new channels of communication . “ They can now contact us 24 hours a day and they can digitally see the same information about themselves as our staff , because both are using the same system . Just as if they were going on to Amazon to buy a product , they can also raise a complaint , or request a repair at any time of the day , and it ’ s all recorded centrally .”
FEBRUARY 2021