Rajiv says the COVID-19 pandemic was a catalyst for their digital journey this year . Staff had already been provided with laptops and a digital interface - WorkWise - so they were able to start working remotely almost instantly . NHG also used serverless , low-code technology to create a new app that connected to a database and provided dashboards to key stakeholders in the business , automated messages to teams , and emails with information such as which staff were off-sick . It also helped to identify employees who were happy to step
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