NTT LTD .

customer experience journeys ,” says Grunwitz . “ We ’ ve been working with Genesys for a long period , particularly in traditional on-premise call center solutions . They provide the best solution in that space .” As customer experience itself digitally transforms , moving away from disparate legacy platforms , the partnership is changing too . “ Customer experience now needs to be more adaptable . We see cloud-based contact centers as the future , as well as AI-driven , data analytics-informed automation solutions . That ’ s what we see with Genesys now and the pure cloud approach . It combines good features from the past such as traditional telephony with a modern and agile environment , which is why we see our partnership with Genesys as the backbone of our customer experience business .”

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Title : CEO Germany ,

Industry : Information Technology & Services

In October 2019 Kai Grunwitz was appointed Managing Director of NTT Ltd . Germany AG & Co . KG , part of NTT Ltd , a leading global IT services provider . For the prior five years Kai Grunwitz was responsible for the Cybersecurity business area as Senior Vice President EMEA of NTT Security . After studying business administration , he has held various management positions in the IT industry for more than 25 years , including at Oracle as Vice President Consulting Northern Europe and member of the Country Leadership Team , and at Sun Microsystems as Head of Professional Services Central Europe and member of the German management team .

FEBRUARY 2021