wherever we can ” he says . “ We are now in the process of joining up our business processes via the integrated data platform , leveraging process re-engineering opportunities created by adopting ‘ out of the box ’ services . So , we ’ re going from a quite manual and legacy set of discrete systems into highly automated , digitally interconnected systems , enabling frictionless business processing wherever possible and desirable ”.
Also built into the transformation is increased preparedness for the ongoing COVID-19 pandemic . “ Wrapped around the transformation is a digital workplace initiative ,” says White . “ So we ’ ve moved to Office365 , deployed mobile interfaces and digitised a whole bunch of processes , including starting to deploy digital signatures across all of our procurement systems .” Digital Workplace is continuing to evolve , as White explains . “ We ’ re going into the next round of Digital Workplace , where we face up to the ugly history of analogue telephony and digitising that into our new infrastructure . The ultimate goal is to make our entire operation digitally enabled and able to work flexibly and remote if and when we need it to be .”
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