NTT LTD .
336
“ For me , it ’ s absolutely integral that all applications are performing optimally [...] Our clients are able to understand what ’ s working and what isn ’ t ”
— Andy Green , Senior Director Software GTM , NTT Ltd .
customer drop-offs during a transaction ? What ’ s the reason for that ; is the application not performing correctly ? Does the customer experience need to be improved ? Our clients are able to understand what ’ s working and what isn ’ t across their entire application landscape ”.
The events of 2020 , although profoundly disruptive for business all over the world , have not altered NTT ’ s digital strategy for 2021 and beyond , on the contrary , it accelerated the company ’ s plans . Addressing the new security issues of remote working , NTT has , for example , begun operating with an ‘ always on ’ VPN , something initially scheduled for 2021 , but which has been necessarily brought forward . “ The other things we are really focusing on is the rationalisation of our applications monitoring tools . These tools need to be seamlessly deployed and fully integrated to improve observability of the application landscape , ensuring we can glean valuable insights into how the applications perform , allowing the business and IT operations to make intelligent decisions .” By doing so , NTT not only gains greater visibility and management over its applications , but can also create trust with its clients and share first-hand experience .
FEBRUARY 2021