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VISIBILITY & PERFORMANCE MANAGEMENT
• 82 % of organisations cite a focus on customer experience as providing a potential competitive advantage .
• 58 % believe customer experience can be a primary differentiator
• 55 % increase in availability possible for businesses with “ proactively supported ” environments
• 10.5 % decrease in critical outages can be achieved through automation
• 88 % of technologists report that digital customer experience is now the priority
• 81 % of technologists state that COVID-19 has created the biggest technology pressure for their organization that they have ever experienced . businesschief . eu