94 interact with their PMS system because that ’ s where the bookings are and where the check-in / check-out happens . Any application we develop needs to have a live interface to that system otherwise it ’ s useless .”
“ Edward would be useless if it didn ’ t have access to that live information in the booking system because we wouldn ’ t know who that guest is . It wouldn ’ t know the latest changes to the guest booking , the ETA , the list goes on . I believe they have been fantastic in supporting , as by enabling us to have that access , it has helped us with the under- standing of the core PMS system so that we can develop our interface to it .”
Other key partners that Edwardian Hotels London has been supported by include BT which helped install the Wi-Fi in all of the company ’ s hotels and Alcatel which has provided the internal telephone systems for the past 20 years . “ BT has been fantastic in installing the Wi-Fi that we have . They have done an excellent job at the speed that we wanted it done . We like to work with partners that can provide quality and efficiency and BT were able to do a superb job for us in very short period
JANUARY 2019