TECHNOLOGY
95
“ We search for keywords to see what our guests are asking for and what to identify . Because of this , we ’ ve managed to learn things we never knew about our guests ’ behaviour , such as most of our guests can ’ t remember whether breakfast is included in their booking or not ”
— Michael Mrini , Director of Information Technology of Edwardian Hotels London of time when we upgraded the Wi-Fi in all of our 12 hotels .”
“ Alcatel is another one of our partners that has done a brilliant job with us and we have been working with them on things like location services and beacons within the hotel ,” he adds . “ They ’ ve been tremendous , and that ’ s why they remain a partner after 20 years .”
The company currently has 12 UK hotels , 11 of which operate in key locations in London , with the final hotel located in the heart of Manchester . In addition , Edwardian Hotels London are set to unveil a 13th property in Leices-
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