As operators add more digital channels to their restaurants , it creates new complexity and challenges . Restaurants have been used to controlling the transaction flow . Now , with the rise of delivery marketplaces , mobile applications and in-store selfservice , restaurants need to compete at a higher level and adapt to a digital-first ordering environment . This means ensuring proper routing of orders into the kitchen , a focus on food quality and distribution at the right time and data / analytics to measure and improve the performance of the kitchen . Key trends impacting kitchen optimisation and production , include :

• The rise of off-premise ordering & delivery To meet this growing consumer demand , restaurants need robust kitchen production systems to accommodate the flow of orders into the restaurant from multiple channels .

• Speed of service Consumers no longer have any patience for waiting in lines or waiting for food . They essentially want to “ speak ” directly to the kitchen .

• Growing dependency on kitchen data Real-Time production metrics are fast becoming a requirement . Operators need to be able to gauge order volume , production status , progress order times and manage staffing levels within their kitchen in real-time .

Successful brands we work with are investing in kitchen optimisation and production technology to stay ahead of the curve . NCR Kitchen Operations solutions enable restaurants to plan and prepare for anticipated spikes in order volumes and manage the production of orders coming from all channels to improve the customer and staff experience . Brands that are leveraging NCR Kitchen Operations and Digital Signage are also improving the customer experience by providing guests with accurate quote times and order status notifications via text paging and in-app notifications .

Large quick-service chains using our technology have increased their speed of service by as much as 15 % with improved visibility into order volume , production status , order times and staffing levels . Over 30,000 restaurants around the world use NCR Kitchen Operations to manage their kitchen production . While not visible to consumers , kitchen optimisation and production technology reduce errors , reduce waste and have a tangible impact on the customer experience .

Find out more . Visit www . ncr . com / restaurants and see how our technology can help your business thrive .

© 2019 NCR Corporation Patents Pending