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With a focus on providing a personal touch to its offerings , the business has endeavoured to incorporate that element into its new innovations . “ Now it ’ s all about introducing knowledge bases , chatbots , different ways of working . We also think natural language switchboards will be the next thing for us ,” she continues .
“ Technology not only helps us technically do our job , it also allows us to surpass expectations with our clients as well . It ’ s our duty to come up with products and services that our clients wouldn ’ t normally have access to ,”
notes Swash . Moneypenny ’ s adoption of technology is twofold : its used for client-facing tasks and internally . The firm is using cloud-based phone systems to serve its clients , which Swash argues “ have to be the best available ”. Moneypenny has also leveraged artificial intelligence ( AI ) to enhance its internal functions , with employees using the bespoke AI software dubbed “ Rita ” on a daily basis . “ Rita is already processing data and is 190,000 times smarter every day ,” the CEO explains . Moneypenny uses 15mn client communications per year and attains five learnings from
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