LEADERSHIP
“ Technology not only helps us technically do our job , it also allows us to surpass expectations with our clients as well ”
— Joanna Swash , CEO , Moneypenny
36 each one . These learnings are then fed back into the AI engine , improving its intelligence and efficiency . “ To help our staff do a brilliant job for clients , our technology has to be quick and responsive . It also needs to have the right information available at employees ’ fingertips . This enables us to have natural conversations , whether or not that ’ s on the phone or on chat ,” she adds .
As digital transformation enables the firm to grow and become more valuable , Moneypenny ’ s employees are quickly adapting to new changes . “ We always say to everybody , clients and staff , ‘ We ’ re on a journey ’. When you think about the team , as long as you invest in them and give them time to learn new things and tell them why it ’ s important , I think you get everybody get on board . You gain the trust of employees by being open , and they really trust us as an organisation . We ’ ve got such a low staff turnover . We get hold of the right kind of people and we invest in them and help them grow ,” says Swash .
JULY 2019